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May15

Elements Of A Business Plan: Design and Development

by Sandy on May 15th, 2012 at 10:46 pm
Posted In: Articles, Business Plan

It is important to include a section on design and development, as one of the key elements of a business plan, to provide a description about the product’s design and its development with respect to production and marketing to the readers of the plan. A development budget must also be included to show the readers as to how the business aims to reach its goals. Typically, the three areas to be covered in this section are the product, market and organizational development.

This section provides a road map as to how the business is going to ramp up its activities to get to its intended position in the market from where it is now. If a new business is being set up, then the steps that are required to be taken to get it up and running can be provided. If a business is being expanded, then the steps involved in making it grow can be outlined. The steps involved may range from the routine retail space establishment to the critical activities related to getting a patent.

Each of the areas to be dealt with in this section of the elements of a business plan must be examined from the point of view of funding to generating income continuously. The starting point for preparing the design and development plan can be the overall goals of the business that have already been defined in the sections on marketing strategies and competitive analysis. It has to be ensured that the goals are quantified in order to establish time lines and relate it to the success of the business.

It is, therefore, important to incorporate in the design and development section of the elements of a business plan some of the key events that must take place over the next few years for the business to succeed. Some of the activities that can be considered are listed below.

Process and product development:  Obtaining intellectual property rights

Launch of marketing activities:  such as catalog mailing, advertising, etc.

Strategic alliances:  agreements with suppliers or distributors and customers

Product roll out strategies:  by region, channel, etc.

Construction of the facility and equipment installation

Hiring of key personnel:  such as sales manager, etc.

Funding

The final part in this section of the elements of a business plan can be the budget that is required for development. When drawing out the design and development budget, the business can take into consideration the following aspects:

The raw materials required to develop the product

Direct labor costs

Overheads involved

General and administrative costs

Marketing and sales expenses

Charges to be paid for professional services to technical consultants, lawyers, etc.

Miscellaneous costs

Capital Expenditure

Summarizing, the design and development section, one of the important elements of a business plan, has to be crafted keeping in view the technical, marketing and organizational goals. Organizational goals, typically, revolve around acquisition of right expertise that would enable the business to achieve the technical (product-related) and marketing goals. The presence of expertise in different areas of key assets that provide a competitive advantage to the business is critical to reaching the product to the market.

└ Tags: a business plan, elements of a business plan, how to write a business plan
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May08

Elements Of A Business Plan: Competitive Analysis

by Sandy on May 8th, 2012 at 9:33 pm
Posted In: Articles, Business Plan

In this section of the elements of a business plan, the subject of competitive analysis is dealt with in detail. All businesses will have to face competition in some form. Whereas some competitors may sell products that are similar, some others may sell products that serve the same function. It is, therefore, important to establish in the business plan as to where you stand as far as competition is concerned because established businesses are likely to view the entry of a new business into the market seriously. Moreover, a properly drawn out competitive analysis will serve to support the claim about the potential of the business for securing an investment.

When dealing with the competitive analysis, which is one of the key elements of a business plan, define the competitors and meticulously profile them. The competitors are to be assessed in terms of not only their strengths, but also weaknesses. A thorough understanding of the operations of its competitors will enable the business to judge its position in the market in relative terms. When establishing the market position of the business, the following aspects have to be kept in view:
The customer profile and needs that were created in the section on marketing strategies.What the competitors are doing to meet the needs of the customers.What the new or expanded business is planning to offer.The competitive advantage of the business.

In order to establish the market position of the business through competitive analysis, one of the important elements of a business plan, there are two ways of identifying the competitors. The first option is to group all the competitors by market share and the second option is to group them according to competitive strategies employed by them. After grouping the competitors suitably, an analysis of their strategies can be carried out to determine their strengths and weaknesses. Typically, the analysis will reveal the presence or absence of key assets as well as skills that are essential to establish a position in the market place.

The key skills and assets required to compete in the market place can be determined by focusing efforts in four major areas as recommended by David A. Aaker in his book ‘Developing Business Strategies’. The four areas that are required to be looked at in order to lay out the competitive analysis as part of the elements of a business plan are:
Primary factors that motivate customers,Major cost components,Mobility barriers in the industry, andReasons that contribute to the success of a business.

A competitive analysis will enable the business to develop its marketing strategy that provides specific advantages over the competition. It is a good idea to create a strength grid in terms of all the key skills and assets of the business with respect to its competition which make it absolutely clear to the readers of the business plan as regards the market standing of the business.

Summarizing, this section of the elements of a business plan must make it clear to the readers that the business is well positioned in the market place to not only handle most of its nearest competitors, but also to maintain a watch on them.

└ Tags: a business plan, elements of a business plan, how to write a business plan
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May05

The 70/30 Listening Tip

by Sandy on May 5th, 2012 at 3:31 pm
Posted In: Other Tips, Quality Customer Service

Always let the other person do most of the talking.  You must do most of the listening.  It is up to you to accept the fact listening to others is your strongest weapon.  If you just stop and listen, the other person will give you all of the information that you need to know and then you can act appropriately.

After you learn that then apply the 70/30 rule.  You listen 70 % of the time and talk 30% of the time.  What a concept!!

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May01

Elements Of A Business Plan: Marketing Strategies

by Sandy on May 1st, 2012 at 6:48 pm
Posted In: Articles, Business Plan

Among the key elements of a business plan, the section on marketing strategies assumes a lot of importance. This is because customers, backbone or lifeline of any business, are created through marketing efforts. Businesses work out their marketing strategies on the basis of a meticulously carried out market analysis. This enables the business not only to clearly define the target market, but also strategically position it to garner optimum sales. A market analysis also helps a business to establish product pricing, methods of promotion to be adopted and its distribution strategy.

Having done the background work, this section of the business plan can be prepared starting with a definition of the company’s marketing strategy for the additional capacity being created or the new product being introduced to the market. It is important to be aware that a single marketing strategy cannot make any business successful. Typically, a combination of strategies unique to the business will be required to capture the intended market share. Therefore, this section should touch upon four areas:  product or service offered, pricing, distribution methodology and details of promotional efforts.

Products and Services

In the business description section, a general description of the product or service of the business is provided. However, the details of the product or service offered in regards to its features and benefits, how will it be used by the customers and what problems or needs of the market are being addressed are to be indicated.

If products are being offered, it is important to also include drawings, pictures or technical images that will provide a better understanding to the readers of the business plan. Other aspects of the product such as size, color, shape, price, quality, design, patents, if any, warranties and packaging can also be highlighted.

If services are being offered, explain in detail how the service is going to be delivered: whether on site, through the Internet, telephone or any other method. It is also important to explain as to what makes the service unique and what materials and equipment are required in the execution of the service.

Pricing

Pricing strategies are generally worked considering the following aspects:  Perceived value of the product or service being offered by the business.Cost of running the business.Marketing goals of the business.Competition in the market place.

Pricing strategies ranging from the simple thumb rule to highly sophisticated approaches are available. Irrespective of the strategy adopted, the pricing model that you design for your product or service should demonstrate to the readers of the business plan that the business will create profits.

Distribution Methodology

As far as distribution is concerned, the key points to be touched upon include the following:  Geographical area that will be covered.Channels of distribution (traditional, direct, ecommerce, etc.). Issues related to cost, timeliness, efficiency, customer service, etc., that control the choice of the distribution channel are also required to be mentioned.Logistics management.

The concluding paragraph of the distribution strategy can have details pertaining to the current arrangements and licensing agreements with distributors, if any.

Promotional Activities

The purpose of promotional activities is to communicate the value of products and services to the customers. This will help them to decide to buy the product or service offered by the business. A broad range of promotional tools are available. These include advertisements and personal selling and public relations efforts, among many others. Apart from explaining the activities planned to reach the message across to the target segment, other aspects that should be touched upon in this section are the budget for promotional activities, timeline for activities, etc.

└ Tags: a business plan, elements of a business plan, how to write a business plan
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Apr27

Repeat Customers: The Foundation For A Successful Business

by Sandy on April 27th, 2012 at 7:48 pm
Posted In: Articles, Quality Customer Service

So you have been in business for about four years and have passed the critical stage for failure. However, what is bothering you is how to take your customers and turn them into repeat customers?  Maybe you have several repeat customers, but now you are looking for ways to keep them that way.  You don’t want to appear superficial to them so you are looking for new methods that are sincere, and that will let your client’s know how much you really appreciate their patronage.

You know for a fact that you have superior products and services so that is not a worry.  Furthermore, you have in place ongoing associate training that you feel keeps customer service skills at the top of everyone’s priorities.  Although at this time, you and all of your staff are in training to improve the skills needed to build comfortable working relationships with all of your customers.  So what else can you do?  Below I have listed a few tips that I would use to turn your customers into repeat customers.

First, I would lead the way at solving complaints so customers have more trust in your company.  Anytime a customer has a complaint the first step would be to resolve the issue immediately.  There may be times when you are not in-store so it would be up to your associates to address and get to the bottom of any customer issue.  For that matter, your associates should be empowered to resolve customer complaints.  Although there will be times that a complaint has to be handed up the chain of command.  It should be a policy that customer complaints must be resolved within 24 hours.  If the issue gets to you, then you only have a small window of opportunity to tackle the grievance, and it is no longer a matter of simply resolving the issue you will have to exceed the customers’ expectations.  For that matter, exceeding expectations is something that you should be doing regularly.

Another way that I would use to create repeat customers is to always be consistent.  If you pride yourself on giving superior customer service, it should be superior every time your customer visits your establishment.  Always emphasize to your associates that consistency is the key to success when it comes to customer relations.

My final suggestion would be to strive to know every customer personally.  This process will take some creative thinking to bring all relevant customer information together into one database.  I would suggest creating customer profiles at the point of sale.  This might need to be done over several customer visits.  Asking one or two questions each time a patron makes a purchase would over time give you a complete profile, including a customer’s picture, lifestyle, buying habits and what media they utilize for sales and special offers.  That would enable you to deliver personally relevant offers to each customer based on the data that you have accumulated over time.  Sometimes it might be a good idea to offer your repeat customers a product or service not found within your business.  Maybe you could give away Groupon certificates or a customer-related offer.  What you are trying to do is let your clients know that you care about them and how much you appreciate their business.

Do you have any experience with internet marketing or starting your own business?  Please share your thoughts below; I’d love to hear from you!

└ Tags: how to get more customers, repeat business, repeat customers
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